Cancellation Policy
Last updated: 28 May 2026
This Cancellation Policy applies to all bookings, services, and subscriptions you make with Respawn Technologies Private Limited (operating as PRIMO).
1. Cancelling a Consultation
You may cancel your ₹99 consultation at any time before our founder has personally reviewed your photos. Cancellations made before review qualify for a full refund. Cancellations made after the founder has called you with a recommendation are not refundable.
2. Cancelling an Install Booking
To cancel a hair-system install, please notify us at least 48 hours before the scheduled appointment:
- More than 48 hours before: Full cancellation, no fee.
- Within 48 hours: A flat ₹500 visit fee will be retained to cover travel and time. The rest is refunded.
- No-show: If our expert reaches your address and you are not available, the ₹500 visit fee applies.
You can cancel by messaging us on WhatsApp at +91 98334 96915 or emailing care@useprimo.in.
3. Cancelling a Monthly Service Visit
Reschedule or cancel any monthly visit at least 24 hours in advance — no fee. Within 24 hours, the ₹500 visit fee applies to cover the expert's reserved slot.
4. Stopping Service Entirely
There is no subscription, no minimum tenure, no exit fee. To stop monthly service, message us on WhatsApp and we will close your file the same day. Any pre-paid amounts for future months are refunded in full.
5. Cancellations Initiated By Us
In rare cases, we may need to cancel or reschedule a visit (illness, travel disruption, supply delay). When this happens you will receive:
- The earliest possible replacement slot, free of charge.
- A full refund of any visit fee if you prefer not to reschedule.
6. How to Cancel
- WhatsApp: +91 98334 96915 (fastest)
- Email: care@useprimo.in
- Hours: Mon–Sat, 10am–8pm IST
7. Contact
Respawn Technologies Private Limited
301, Kitty Park CHS Ltd, Bawdi Cross Lane,
Nr. Medona Building, Valnai Orlem,
Malad West, Mumbai 400064, Maharashtra
GSTIN: 27AANCR2609A1ZL